Privacy Policy

Effective Date: June 13, 2023
Last Updated: October 09, 2023

Ribbs Plumbing & Sewer (also doing business as R.P.S. Plumbing) (“we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit ribbspremierservices.com (the “Site”) or interact with us.

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Who We Are

Ribbs Plumbing & Sewer (R.P.S. Plumbing)
2912 Daylight Way
San Jose, CA 95111
Phone: 408-516-8724
California Contractors License: 1023081

2. Information We Collect

Information You Provide Directly
We collect information you voluntarily provide when you:
Submit a contact form

  • Request a quote or schedule service
  • Leave a review
  • Communicate with us via phone, email, or SMS
    This may include:
  • Name
  • Phone number
  • Email address
  • Service address
  • Message content

Information Collected Automatically

When you visit our Site, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed and time spent
  • Referring URLs
  • Date and time of visit
  • General geographic location (based on IP address)

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Operate and improve the Site
  • Analyze traffic and user behavior
  • Support advertising and marketing efforts

You can manage or disable cookies in your browser settings. Some features of the Site may not function properly if cookies are disabled.

Call Recording

Calls to our business may be recorded for quality assurance and training purposes. You will be notified at the beginning of the call if recording is in effect.

SMS/Text Messaging

If you opt in to receive text messages from us:

  • We may send appointment reminders, service updates, and promotional messages
  • Message and data rates may apply
  • Message frequency may vary

You can opt out at any time by replying STOP. For help, reply HELP or contact us directly.

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and service requests
  • Schedule and perform plumbing and sewer services
  • Send confirmations, reminders, and invoices
  • Communicate via phone, email, or SMS
  • Improve our website, services, and customer experience
  • Detect and prevent fraud or security issues
  • Comply with legal obligations
  • Send marketing communications (only with your consent—you may opt out at any time)

4. How We Share Information

We do not sell your personal information for monetary value.

We may share your information in the following situations:

Service Providers

With trusted vendors who help operate our business, including:

  • Website hosting providers
  • CRM and scheduling software
  • Payment processors
  • Email and SMS platforms
  • Analytics and advertising providers
  • Call tracking and chat tools

These providers are contractually obligated to use your information only to perform services for us.

Legal Requirements

When required by law or to:

  • Comply with legal processes
  • Enforce our policies
  • Protect our rights, property, or safety

Business Transfers

In connection with a merger, sale, or transfer of assets, your information may be transferred as part of that transaction.

5. Tracking Technologies and Advertising

We may use third-party tools such as:

  • Google Analytics
  • Google Ads
  • Microsoft Advertising
  • Meta (Facebook) Pixel

These tools use cookies and similar technologies to:

  • Analyze website traffic
  • Track conversions
  • Deliver relevant advertisements

You can opt out via:

  • Your browser settings
  • https://optout.networkadvertising.org
  • https://optout.aboutads.info

6. Do Not Track Signals

Our Site does not currently respond to “Do Not Track” browser signals due to the lack of a consistent industry standard.

7. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

Right to Know

Request details about:

  • Categories of personal information collected
  • Sources of that information
  • Business purposes for collection
  • Categories of third parties with whom it is shared

Right to Delete

Request deletion of your personal information, subject to legal exceptions.

Right to Correct

Request correction of inaccurate personal information.

Right to Opt Out of Sale or Sharing

We do not sell personal information. However, certain advertising practices may be considered “sharing” under California law.

You may opt out by:

  • Clicking the “Do Not Sell or Share My Personal Information” link in our website footer
  • Emailing us at the address below

Right to Limit Use of Sensitive Personal Information

We do not use sensitive personal information beyond what is necessary to provide services.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

How to Exercise Your Rights

You may submit a request by:

  • Calling us at 408-516-8724
  • Emailing Service@ribbspremierservices.com

We will respond within 45 days as required by law.

We may verify your identity by requesting information we already have on file. You may also designate an authorized agent to submit a request on your behalf.

Categories of Information Collected (Past 12 Months)

  • Identifiers (name, email, phone, IP address)
  • Customer records (service and billing information)
  • Internet activity (website interactions)
  • Geolocation (general location from IP)
  • Inferences (service preferences, lead data)

Data Retention

We retain personal information:

  • As long as necessary to provide services
  • To comply with legal, tax, and accounting obligations
  • To resolve disputes and enforce agreements

Retention periods vary depending on the type of data and legal requirements.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will delete it.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or would like to exercise your privacy rights, contact us:

Ribbs Plumbing & Sewer
2912 Daylight Way
San Jose, CA 95111
Phone: 408-516-8724
Email: Service@ribbspremierservices.com